All policies are subject to change without prior notice.

Price

Prices are per person based on double occupancy (two people per room) and quoted in US dollars. Prices are valid at time of publishing and are subject to change at any time. The most current prices are available on our website or by calling us. Upon booking, the price of your Soraka Tours trip locked in. Prices cover land costs only and do not include any airfares. Tour prices include accommodations, safari (where applicable), Kilimanjaro climbs, and all ground transportation during your trip as described in your itinerary. Please see the climbs menu for a list of our routes and itineraries or visit our safari page for more information on safaris. Local taxes may apply and are subject to change.

Deposit Amount

Over 30 days: $500

Payment in Full

The balance of your trip price is due, in US dollars only, 30 days before your trip. Soraka automatically bills the credit card on file when the balance is due, unless you instruct us otherwise. Balances may be paid by major credit card, ACH, or wire transfer (please contact us if you prefer to use a non-credit card payment option). If Payment in Full is not received when due, Soraka Tours reserves the right to cancel your reservation.

Refunds and Credits

Cancelling with more than 60 days remaining before trip: $500 deposit refund
Cancelling with 30 to 60 days remaining before trip: $500 deposit is forfeited, 50% of all other trip payments are credited to a future Soraka trip.
Cancelling with less than 30 days remaining before trip: $500 deposit and all trip payments are forfeited and shall not be credited to a future Soraka trip.

Cancellation Policy

Soraka reserves the right to cancel departures in cases of force majeure or the failure of third parties—such as hotels —to honor their reservations. In these cases we will endeavor to find you a similar hotel or you will be refunded your trip price, less any nonrecoverable costs. Should a natural disaster result in the cancellation of your Soraka Tours trip, you can choose to reschedule your trip for a future date or 100% of your funds will be placed on account for a future trip. Soraka Tours is not responsible for expenses incurred in preparation for any canceled or postponed trips, such as airline tickets, or for costs that are incurred due to travel delays, flight cancellations or illness.

Exceptions

Exceptions to our cancellation policy cannot be made for any reason, including but not limited to weather, terrorism, civil unrest, pandemics, personal, family or medical emergencies. There is no refund for arriving late or leaving a trip early. All upgrades including but not limited to private rooms, safari tents/lodges, and internal air travel shall be considered part of the total trip price and are subject to cancellation fees. Percentage cancellation fees are calculated on your total tour price (see below).

Traveling Solo

If you are traveling solo on an Open Group Climb, and do not wish to have a hotel or tent roommate, you may upgrade your trip for a designated fee as descibed on the pricing page.

Travel Protection Plan

Because you can’t plan for the unexpected, we strongly encourage that you consider the Global Rescue Plan to help protect against financial loss due to cancellation fees and to provide evacuation services if needed. A travel protection plan may protect up to 100% of your vacation investment when unforeseen covered issues arise. Visit Global Rescue for a detailed plan summary and more information.

Image Rights

Guests grant Soraka Tours the right to use Guest's image in connection with Soraka Tour’s social media and website; provided, however, Soraka Tours shall not use Guest’s image in connection with any endorsement or merchandising without Guest’s prior written consent.

Release of Liability

Guests are required to provide a signed Release of Liability, Assumption of All Risks, and Arbitration Agreement and a completed Personal Information Form prior to trip departure; you will receive these materials shortly after reserving your trip. We are unable to allow guests to participate in any aspect of a Soraka Tours trip without a signed release form.